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Salesforce Certified Slack Consultant Sample Questions (Q75-Q80):

NEW QUESTION # 75
In the final meeting before the Slack grid design sign-off, the client expresses concerns about adaptability among their staff. What should be your primary recommendation to address this concern?

Answer: D

Explanation:
Conducting a pilot program with a small group of users before the full implementation is an effective way to address concerns about staff adaptability. This approach allows for real-world testing of the grid design, provides valuable feedback, and can help ease the transition for the rest of the staff.


NEW QUESTION # 76
A multinational corporation is setting up Slack for its global teams. They need a role that has the authority to oversee and manage the entire Slack environment, including setting organization- wide policies and handling billing. Which role should they assign?

Answer: C

Explanation:
The Org Owner role is best suited for a multinational corporation's need to oversee and manage the entire Slack environment. This role has the highest level of authority, including setting organization-wide policies and handling billing, which is essential for large-scale operations.


NEW QUESTION # 77
What does the "Salesforce App for Slack" allow Slack users to do?

Answer: C

Explanation:
The Salesforce App for Slack enables users to receive real-time updates on Salesforce records, such as opportunities and cases, directly in their Slack workspace.


NEW QUESTION # 78
During the enablement discovery call, your client confirmed that organization-wide communications are announced to employees by the executive leadership team. Subsequent communications are sent by department and/or director-level leadership with the expectation that they will optimize communications to align with the change management needs of their departments.
Which recommendation should be included in your client's Communication Plan to meet these needs?

Answer: D

Explanation:
The correct recommendation is to identify one stakeholder for general communications and additional stakeholders for department-specific communications. The scenario describes a layered communication model: executive leadership owns broad organizational messaging, while department or director-level leaders adapt follow-up communications to the needs of their own teams. A strong Slack communication plan must mirror that operating model by defining communication owners, audiences, message responsibilities, and delivery channels. Option A may be useful in some organizations, but simply creating department announcement channels does not solve ownership and coordination. Option B is too rigid; threading can be useful for keeping questions and discussion organized depending on the channel's purpose. Option D focuses on engagement tools, but sentiment capture is secondary to the core requirement: structured communication ownership across enterprise and department levels. Option C directly supports change management because it assigns accountability for enterprise-wide communications and localized reinforcement. This prevents message gaps, duplicate announcements, and inconsistent guidance during launch.
Reference topic: Learning and Enablement - communication planning, stakeholder ownership, change management, department-level reinforcement, and launch communications.


NEW QUESTION # 79
An IT company is looking to streamline its operations using Slack. Which administrative workflow is most appropriate to migrate to Slack for improved efficiency?

Answer: D

Explanation:
Migrating the IT support ticket tracking process to Slack is highly effective, as it allows for organized team discussions, quick problem-solving collaboration, and easy documentation of solutions, making the support process more efficient and transparent.


NEW QUESTION # 80
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